Terms & Conditions


Whilst all efforts are made to ensure accuracy of description, specifications, delivery and pricing there may be occasions where errors arise. Should such a situation occur Aeon Designer Radiators cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.

Every effort is made to ensure accurancy of stock and availability. Occasionally our supplier will not be able meet demand and products will not be available. If that should occur we will offer a full refund or the opportunity to wait until new stock arrives.

Delivery service

We try to make the delivery process as simple as possible and are able to send your order either to your home or place of work.

Delivery times are calculated in working days Monday to Friday. If you order after 11.30 AM the next working day will be considered the first working day for delivery. In case of bank holidays and over the Christmas period, please allow an extra two working days.

All delivery dates/times provided by Aeon are estimates and subject to change. Aeon Designer Radiators will not be held responsible for any costs incurred as a result of delayed deliveries, this includes but is not limited to: tradesman costs, loss of earnings through time off work, damage caused by radiators, etc.

Conditions of Use

Aeon Designer Radiators and its affiliates provide their services to you subject to the following conditions. If you visit our shop at Aeon Designer Radiators you accept these conditions. Please read them carefully, Aeon Designer Radiators controls and operates this site from its offices within the UK. The laws of England and Wales govern claims relating to including the use of, this site and materials contained. 


All content includes on the site such as text, graphics logos button icons images audio clips digital downloads and software are all owned by Aeon Designer Radiators and are protected by international copyright laws. 

License and Site Access

Aeon Designer Radiators grants you a limited license to access and to make personal use of this site. This license does not include any resale of commercial use of this site or its contents / collection. Further more any product listings descriptions or prices derivative of this site or its contents,  plus downloading or copying of account information is not included in this limited license. For the benefit of another merchant, any use of data mining, robots or similar data gathering and extraction tools is forbidden.

This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any commercial use without written consent of Aeon Designer Radiators.

Product Descriptions

Aeon Designer Radiators and its affiliates attempt to be as accurate as possible however we do not warrant that product descriptions or other content is accurate complete reliable, or error free.

From time to time there may be information on Aeon Designer Radiators that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.

Title to the goods supplied shall remain with A1 Radiators Ltd until such time as the purchaser makes payment in full for the goods supplied. Until title to the goods passes to the purchaser, A1 Radiators Ltd shall be entitled to demand the return of the goods and if the purchaser fails to do so, to enter the purchaser's premises or those of any third party where the goods are stored and repossess the goods.

Guarantee (Stainless Steel radiators)

Aeon radiators and towel rails come with a reassuring 20-year warranty for the Stainless Steel collection and 10-year warranty for the Aluminium.

All electrical parts, heating elements, transformers and LED lights have a 12 month warranty & shall be free from material defects resulting from faulty manufacture or workmanship.

A1 Radiators will not be liable for third party costs incurred during warranty exchanges including plumbers and electrician costs.

Guarantee (Multi Column radiators)

Column radiators come with a 5-year warranty.

A1 Radiators will not be liable for third party costs incurred during warranty exchanges including plumbers and electrician costs.

Cancellations & Returns

Cancellations after 24 hours of placing the order will incur a restock charge of 15% of the value of the item.

Items returns after 48 hours of delivery will incur a restock charge of 15% plus the cost of transport.


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